Bk96 takes the protection of every user's personal data seriously. This Privacy Policy describes the types of information we collect, how it is used, and the measures we take to keep your data secure and handled responsibly.
Six core data protection principles we uphold to safeguard the privacy of every bk96 Malaysia member.
All personal data transmitted between your device and bk96 servers is protected by 256-bit SSL encryption. This ensures that sensitive information such as account details and transactions cannot be intercepted by unauthorised parties.
Your personal data is accessible only to bk96 staff who have been granted specific authorisation and solely on a need-to-know basis. All access is logged and monitored to prevent any internal misuse.
The bk96 KYC process uses a multi-layered identity verification system that meets international industry standards. Uploaded documents are stored securely and used solely for account verification purposes.
Bk96 has never and will never sell, rent or transfer users' personal data to any third party for marketing or commercial purposes without the explicit consent of the user concerned.
Users have the right to request deletion of their personal data upon account closure, subject to record-keeping requirements mandated by law. Deletion requests are processed within 30 business days.
You can manage your communication and privacy preferences directly through the bk96 account dashboard. Choose the types of notifications you wish to receive and withdraw marketing consent at any time.
Welcome to the bk96 Privacy Policy page. This document is provided to transparently explain how bk96 collects, processes, stores and protects the personal data of users who register and use our platform. bk96 is committed to handling your personal information responsibly and complying with all applicable data protection regulations.
This Privacy Policy applies to all users who access the bk96 platform via the website, mobile app, or any digital channel provided by bk96. By registering an account or using any bk96 service, you acknowledge that you have read and understood this policy.
This Privacy Policy should be read together with Terms and Conditions bk96 and Responsible Gaming Policy us. All these documents together form the entire agreement between you and bk96.
Bk96 acts as the data controller for all personal information collected through this platform. This means bk96 is fully responsible for determining the purposes and methods of processing your personal data, and for ensuring it is handled in accordance with sound data protection principles.
This Privacy Policy applies to all individuals who interact with bk96, including registered members, users browsing the website without an account, individuals contacting our support team, and prospective members in the process of registering.
Bk96 collects various types of personal data depending on the nature of your interaction with our platform. Below is detailed information on the categories of data we collect:
When you browse or use the bk96 platform, our systems automatically collect certain technical information to ensure a smooth and secure user experience:
| Data Type | Description | Purpose |
|---|---|---|
| IP Address | Device IP address at login and during gameplay | Security & location verification |
| Device Data | Device type, operating system, web browser | User Experience Optimisation |
| Session Data | Login/logout time, session duration | Account security |
| Activity Log | Games played, bets placed | Dispute Resolution & Audit |
| Cookie Data | Preferences, session tokens, language settings | Ease of use |
Bk96 does not collect biometric data such as fingerprints or facial recognition. Credit card information is not stored directly on our servers — all card transactions are processed through PCI-DSS certified third-party payment gateways.
Bk96 only uses your personal data for legitimate and necessary purposes. We do not process your personal data for any purpose not stated in this policy without first obtaining your consent.
For marketing and promotional communications, bk96 will only send messages to users who have given explicit consent. You may withdraw this consent at any time through your account settings.
Bk96 takes a highly cautious approach to data sharing. As a principle, bk96 does not share users' personal data with third parties for commercial purposes. However, there are limited situations where data sharing is necessary and legally permissible:
Bk96 partners with trusted third-party service providers for platform operations, including payment processors, cloud service providers, identity verification systems and analytics platforms. All such providers are bound by strict data protection agreements and are only permitted to process your data for specified purposes.
Bk96 may disclose users' personal data to government authorities, law enforcement agencies or regulatory bodies when required by law, court order or for the purposes of financial crime investigations. In such situations, we will disclose only the minimum information necessary.
In cases where bk96 needs to protect the rights, property, or safety of the platform, its staff, or other users, relevant data may be shared with legal advisors or the relevant authorities following a thorough internal review.
Bk96 has never and will never sell, rent or trade users' personal data to marketing companies, data aggregators or any third party for commercial purposes. This is our absolute commitment to user privacy.
Protecting your personal data is the highest priority at bk96. We continuously invest in the latest security infrastructure to ensure your data remains safe at all times.
In the event of a data breach that may affect user privacy, bk96 has a structured incident response procedure in place. We will notify affected users and the relevant authorities within the timeframe required by law, and take immediate steps to limit the damage and prevent similar incidents.
While bk96 takes all reasonable steps to protect your data, we remind users to also play their part in keeping their account secure — do not share your password, use a strong and unique password, and enable two-factor authentication.
The bk96 platform uses cookies and similar tracking technologies to enhance the user experience and collect analytical information that helps us improve our services.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the bk96 platform. Essential cookies cannot be disabled as they are required for the platform's secure operation.
As a bk96 user, you have certain rights regarding your personal data, which we fully respect. Below is a summary of those rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your data is inaccurate or outdated, you may request a correction through your account dashboard or by contacting our support team.
You may request the deletion of your personal data upon account closure, subject to legal record-keeping requirements.
You may request that we restrict the processing of your data under certain circumstances, for example while a dispute is being resolved.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another provider.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
To exercise any of the above rights, contact the bk96 support team via the platform's Live Chat or email us at [email protected]. Your identity will be verified before your request is processed to ensure the security of your account.
Bk96 retains users' personal data only for as long as necessary to fulfil the original purpose of collection and to comply with relevant legal obligations.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Throughout the active account period + 5 years | AML/KYC compliance requirements |
| Financial Transaction Records | 7 years from the date of transaction | Tax & audit legal requirements |
| Game Activity Log | 3 years from the date of activity | Dispute Resolution & Audit |
| Support Communications | 2 years from the date of communication | Service reference & quality training |
| Cookie Data | Up to 12 months | User preferences & analytics |
| KYC Documents | 5 years after account closure | International regulatory compliance |
Once the retention period expires, data will be securely deleted or anonymised using approved procedures. Anonymised data may be retained indefinitely for analytical purposes as it can no longer be linked to any individual.
Bk96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or technological developments. All amendments will take effect upon publication of the latest version on this page.
The "Updated" date at the top of this page indicates the date this Privacy Policy was last modified. Users are encouraged to review this page periodically to stay informed of the latest privacy terms in effect.
For significant amendments that affect user privacy rights, bk96 will send a notification to registered users via email or an in-platform notice at least 7 days before the amendment takes effect. Continued use of the platform after the effective date constitutes acceptance of the amendments.
If you have any questions, concerns, or wish to exercise your privacy rights, the bk96 support team is available to assist you at any time, 24 hours a day, 7 days a week.
For general enquiries, you may also refer to the FAQ us. Privacy rights requests will be handled by our compliance team within 14 business days.
Answers to the most frequently asked questions about privacy and data protection at bk96.
Bk96 combines world-class gaming entertainment with robust personal data protection. Join millions of bk96 members enjoying a safe, fair and responsible gaming experience today.